British Gas Homecare is a service that many homeowners in the United Kingdom rely on to ensure their plumbing, heating and other home appliances are always running smoothly. However, with only a three-point-one-star rating on Trustpilot, what happens when you decide that you no longer want to be a customer of British Gas? We have found the Best Alternatives to British Gas homecare and according to Trustpilot, each of them provides a better all-around service that is also better for your bank balance.

Alternatives to British Gas Homecare

What is British Gas Homecare?

British Gas Homecare is a service that provides homeowners with gas and plumbing maintenance and repairs.

The company offers Homecare plans for boiler and central heating cover, and also for appliances cover. Customers can also add extras to their plans, such as an annual boiler service or a landlord’s Gas Safety Certificate.

Why Do You Need Homecare Plans?

We need homecare plans because it provides reliable emergency home service and support.

Big homecare suppliers have the experience and resources to handle any problem that might arise in your home. From burst pipes and leaking radiators to electrical faults and boiler breakdowns, they can help get your home back up and running quickly and efficiently.

They usually also offer annual service plans which give you peace of mind that your home is being regularly checked and maintained, helping to avoid any unexpected problems down the line.

Best Alternatives to British Gas Homecare

There are a lot of different home care providers out there, and it can be tough to decide which one is right for you. If you’re looking for an alternative to British Gas Homecare, here are our top 4 recommendations.

1 – Hometree

Hometree Trustpilot Review

Hometree is an award-winning and accredited British Gas approved boiler service provider. Specialising in home care packages and plumbing, heating, central heating, electricals and drains services for residential properties across the UK.

Hometree’s aim is to take the stress out of boiler servicing with unlimited callouts, a 24/7 helpline, no price hike promise and a beautiful website that makes it easy to find all the information you need about your boiler or home care package needs.


Hometree offers all of the services you would expect from a home emergency provider. Their website is extremely easy to navigate, and the prices are great. Hometree also boasts that over 90% of emergencies are attended same day!

You should also check out their No Price Hike Promise which means that they will not send your renewal price sky-high if you do not claim.

  • Annual Boiler Service
  • Landlord Gas Safety Record (LGSR)
  • Gas boiler, flue & controls
  • Wider Central Heating
  • Plumbing
  • Drains
  • Home Electrics
  • Gas Fire Protection (optional add-on)

2 – PlusHeat

PlusHeat is an independent home emergency provider that offers a range of plans to suit the needs and requirements of Homeowners & Landlords throughout the whole of the United Kingdom with different levels of coverage allowing you flexibility.

Included with all of Plusheat’s Home Emergency Plans is a free boiler service, so there are no hidden costs or fees for this essential part of your property.

PlusHeat also offers competitive rates which are far more affordable than some large boiler insurance providers such as British Gas and Corgi.


PlusHeat breaks its services down into different levels which gives you plenty of flexibility for what you need, and customers praise their excellent customer service and competitive pricing.

Standard plan

  • Premium Plan
  • Boiler & Controls
  • Boiler Service
  • Central Heating
  • Plumbing
  • Electrics
  • Drainage

Platinum Plan

  • Boiler & Controls
  • Boiler Service
  • Central Heating
  • Plumbing
  • Electrics
  • Drainage
  • Roofing
  • Home Security
  • Pest Control
  • Handyman

3 – Home Emergency Assist

Home Emergency Assist provides home emergency cover for people who want to stay in the warmth and comfort of their own home when a boiler or heating breakdown takes place. Home Emergency Assist’s policies offer peace of mind and cover areas of the home that are not covered by standard home insurance.

They have an extensive network of gas-safe engineers, plumbers, locksmiths, drainage experts and other specialist tradesmen all over the UK ready to respond 24 hours a day, 365 days a year. All it takes is a quick phone call to their dedicated claims line – so you can get back up and running as soon as possible.


Home Emergency Assist provides a whole list of different services although this service does not cover landlords for home emergency insurance.

Home Emergency Cover

  • Boiler and Central Heating
  • Plumbing and Drainage
  • Complete Cover – Boiler, central heating, plumbing, drainage, utilities, and security
  • Optional Boiler Service

Home Emergency Cover Restrictions

  • Does not cover landlords for Home Emergency Insurance
  • Does not cover boilers 15 years of age or older
  • Does not cover park homes, mobile homes, or caravans

Appliance Cover

  • Home appliance insurance and coverage from Home Emergency Assist promises protection for a wide range of home appliances. Also offers washing machine, fridge freezer, oven, tumble dryer insurance and more!

Appliances Covered

  • Fridge/Freezer (including wine coolers)
  • Washing Machine
  • Freestanding Cooker
  • Oven or Hob
  • Tumble Dryer
  • Hood or Extractor
  • Microwave
  • Dishwasher

Appliance Policies Include

  • Up to £2,500 cover limit
  • Accidental damage cover
  • Mechanical and electrical breakdown cover
  • 24/7 online claims submission

Appliance Cover Restrictions

  • Does not cover appliances 10 years old or over.
  • Does not cover landlords for Appliance Insurance

4 – Your Repair

Your Repair Logo
YourRepair Logo

YourRepair is a leading provider of comprehensive home protection services. With a strong focus on customer satisfaction and reliability, they offer a range of cover options to ensure peace of mind for homeowners and landlords alike.

Their primary offering is Boiler Cover, where they provide round-the-clock protection for heating systems. Recognising the inconvenience and discomfort that can arise from a boiler breakdown, their dedicated team of expert engineers is available 24/7 to provide prompt repairs and maintenance.

In addition to Boiler Cover, they specialise in Landlord Cover, catering to the unique needs of property owners. This service extends beyond just boiler protection and includes comprehensive cover for a range of essential appliances and home emergencies.

YourRepair goes beyond the traditional home cover and extends its services to include Appliance Cover. Lastly, their Home Emergency Cover offers comprehensive protection for a wide range of unforeseen household emergencies, such as plumbing and electrical issues, roof leaks, and security breaches.


  • Boiler & central heating repairs
  • Plumbing & drain repairs
  • Taps & toilet repairs
  • Electrical repairs
  • Gas & water supply pipe repairs
  • Security & lock repairs
  • Pest control
  • Annual boiler service


When it comes to choosing the best alternative to British Gas Homecare, there are plenty of options available. We have highlighted three top providers that offer a range of services at competitive rates.

Whether you’re looking for home emergency cover, appliance insurance or boiler servicing, these companies can help. So, what are you waiting for? Get in touch today and see how they can help you keep your home running smoothly!

Note: Plusheat and Home Emergency Assist are extremely worthy alternatives to British Gas homecare although personally, I use Hometree as they have never let me down and they provide a great service.

Boiler and Central Heating Cover Suppliers UK Infographic (1)

Plumbing Wizard Tips

“Make sure you get a quote!”

“Make sure you get the right cover for what you need!”

“Whichever provider you choose – Read the contract carefully to make sure you understand all the terms and conditions!”

Frequently Asked Questions

How does British Gas Homecare’s Trustpilot rating compare to its competitors?

British Gas Homecare has a three-point-one-star rating on Trustpilot, which may be lower than some of its competitors.

What additional features can customers add to their British Gas Homecare plans?

Customers can add extras like an annual boiler service or a landlord’s Gas Safety Certificate.

Which provider emphasizes a “beautiful website” for easy information access?

Hometree is highlighted for its user-friendly website that simplifies the process of finding information about boiler or home care package needs.

How does PlusHeat ensure there are no hidden costs for customers?

PlusHeat includes a free boiler service with all of its Home Emergency Plans, ensuring transparency in pricing.

What exactly does a homecare service plan cover?

Homecare service plans typically cover emergency repairs and regular maintenance for heating, plumbing, electrical systems, and appliances in your home. The specifics of what’s included will depend on the plan you choose.

How quickly will someone come out to my home in case of an emergency?

Most providers prioritize emergency call-outs. Depending on the provider and the nature of the emergency, response times may vary, but many aim for same-day service.

Are there any hidden costs or fees I should be aware of?

Most reputable providers are transparent with their fees. However, always check for any extra charges that might arise from call-outs, parts, or additional labour.

How often is the regular maintenance check or boiler service done?

An annual boiler service or maintenance check is common, but the frequency might vary based on the plan and provider.

Can I switch providers if I’m not satisfied with my current one?

Yes, you can usually switch providers, but make sure to check any cancellation fees or terms in your current contract.

Are there any age restrictions on the boilers or appliances you cover?

Some providers have restrictions on covering older boilers or appliances. Always check the terms and conditions or directly ask the provider.

Do you offer services for landlords and rental properties?

Many providers offer specific plans catered to landlords, which might include Gas Safety Certificates and other essential services for rental homes.

What happens if a repair can’t be made?

If a repair isn’t possible, providers typically offer a replacement. The terms of this, and whether there are additional costs, will depend on your plan.

How do I make a claim if I need a repair?

Most providers have a dedicated helpline or online portal where you can log a claim. Ensure you have your policy number and details of the issue at hand.

Do you have customer reviews or testimonials I can check?

Many providers showcase customer reviews on their websites or third-party review sites such as trustpilot. These can give you an idea of the company’s reliability and customer service quality.


Lee Pearce is not just a master plumber; he’s a veritable Plumbing Wizard. With over 30 years of experience in the trenches of pipes and drains, Lee has become the go-to sage for DIY plumbing, saving homeowners thousands in potential call-out charges. As the founder of Plumbing Wizard, he’s dedicated to demystifying the complexities of home plumbing, offering easy-to-follow advice that stands the test of time and pressure. His online blog is a treasure trove of tips, tricks, and tutorials that empower everyday individuals to take charge of their home’s plumbing health. Lee’s practical wisdom is not just about fixing leaks; it’s about imparting confidence and self-reliance. When he’s not writing or elbow-deep in a plumbing project, Lee is passionate about educating the next generation of DIYers, ensuring that practical skills are passed down and preserved.

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